wowjili Privacy Policy

1 Introduction

1.1 wowjili ("we," "us," "our," "the Platform") is committed to protecting the privacy and personal data of all users ("you," "your," "the Player") who access or use the wowjili online gaming platform at wowjili.club.

1.2 This Privacy Policy has been prepared in compliance with Republic Act No. 10173, otherwise known as the Philippine Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC") of the Philippines.

1.3 wowjili acts as the Personal Information Controller with respect to the personal data collected through the Platform. This means we determine the purposes and means by which your personal data is processed.

1.4 This Privacy Policy explains:

• What categories of personal data wowjili collects and how;
• The purposes for which your personal data is used;
• The legal bases on which we rely to process your data;
• With whom your data may be shared and under what conditions;
• How long we retain your data;
• The security measures we apply to protect your data; and
• How you can exercise your rights as a data subject under Philippine law.

1.5 By using the wowjili Platform, you confirm that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, you must not use the Platform.

2 Personal Data We Collect

2.1 wowjili collects personal data through several channels, including account registration forms, identity verification processes, payment transactions, platform usage, and communications with our support team. The categories of personal data we collect are described below.

2.2 wowjili does not intentionally collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required for regulatory compliance purposes, in which case your explicit consent will be obtained.

2.3 You are not required to provide all categories of personal data listed above. However, failure to provide certain mandatory data (such as identity and contact data) will prevent wowjili from creating or maintaining your account.

3 How We Use Your Personal Data

3.1 wowjili uses your personal data only for the purposes described in this Privacy Policy. The primary purposes for which we process your data are as follows:

• Account Management: To create, maintain, and administer your wowjili account, including processing your registration, verifying your identity, and managing your account settings;
• Transaction Processing: To process deposits and withdrawals, verify payment methods, and maintain accurate financial records of all transactions conducted through your account;
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations under Republic Act No. 9160 (as amended), PAGCOR licensing requirements, and the Philippine Data Privacy Act;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct on the Platform;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our live chat and email support channels;
• Responsible Gaming: To administer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion requests, and to monitor for signs of problem gambling behavior;
• Platform Improvement: To analyze aggregated, anonymized usage data to improve the performance, features, and user experience of the wowjili Platform;
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional communications about wowjili offers and new game releases.

3.2 wowjili will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis for the new processing activity.

4 Legal Basis for Processing

4.1 Under the Philippine Data Privacy Act, wowjili relies on the following legal bases to process your personal data:

• Contractual Necessity: Processing is necessary to perform the contract between you and wowjili — specifically, to operate your account, process transactions, and deliver the gaming services you have requested;
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR requirements, and tax reporting obligations;
• Legitimate Interests: Processing is necessary for wowjili's legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided these interests are not overridden by your data protection rights;
• Consent: For certain processing activities — such as sending promotional communications or processing sensitive personal information — wowjili will obtain your explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing & Third-Party Disclosure

5.1 wowjili does not sell, rent, or trade your personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya / Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) receive the financial data necessary to process your deposit and withdrawal transactions;
• Identity Verification Providers: Third-party KYC service providers who assist wowjili in verifying your identity and age as required by Philippine regulations;
• Game Software Providers: Licensed game studios and providers whose games are available on the wowjili Platform may receive anonymized session data necessary to deliver and support their games;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and other Philippine government agencies where disclosure is required by law or court order;
• IT and Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on wowjili's behalf under strict data processing agreements;
• Professional Advisers: Legal counsel, auditors, and compliance consultants who require access to certain data in the course of providing professional services to wowjili.

5.2 All third parties with whom wowjili shares personal data are required to handle that data in accordance with the Philippine Data Privacy Act and to implement appropriate technical and organizational security measures.

5.3 wowjili does not transfer personal data outside the Philippines except where necessary to fulfill a transaction you have initiated or where required by law, and only where adequate data protection safeguards are in place.

6 Cookies & Tracking Technologies

6.1 wowjili uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the wowjili website. They help us recognize your browser, maintain your session, and understand how you use the Platform.

6.2 The types of cookies used by wowjili include:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without affecting Platform functionality;
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limit configurations;
• Analytics Cookies: Collect anonymized data about how players use the Platform — such as which pages are visited most frequently — to help wowjili improve the user experience. No personally identifiable information is collected through analytics cookies;
• Security Cookies: Help detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic.

6.3 You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the wowjili Platform, including your ability to log in and access your account.

6.4 wowjili does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.

7 Data Security

7.1 wowjili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the wowjili Platform is encrypted using industry-standard SSL/TLS protocols;
• Encryption at Rest: Sensitive personal data stored in wowjili's databases — including financial data and identity documents — is encrypted at rest using AES-256 encryption;
• Access Controls: Access to personal data is restricted to wowjili personnel and authorized third parties who have a legitimate need to access it. Role-based access controls and multi-factor authentication are enforced for all internal systems;
• Regular Security Audits: wowjili conducts regular security assessments, penetration testing, and vulnerability scans to identify and remediate potential security weaknesses;
• Incident Response: wowjili maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, wowjili will notify the National Privacy Commission and affected players within the timeframes required by the DPA.

7.2 While wowjili takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your wowjili login credentials and for notifying us immediately if you suspect unauthorized access to your account.

8 Data Retention

8.1 wowjili retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and Identity Data: Retained for a minimum of five (5) years after account closure, as required for AML compliance and regulatory audit purposes;
• Transaction and Financial Data: Retained for a minimum of five (5) years from the date of each transaction, consistent with BIR and AMLC record-keeping requirements;
• Communications Data: Live chat transcripts and support correspondence are retained for two (2) years from the date of the interaction;
• Technical and Log Data: Server logs and IP address records are retained for twelve (12) months for security and fraud investigation purposes;
• Responsible Gaming Records: Self-exclusion and cooling-off period records are retained for the duration of the exclusion period plus five (5) years thereafter.

8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with wowjili's data disposal procedures.

9 Exercising Your Data Subject Rights

9.1 As a data subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by wowjili: the right to be informed, the right to access, the right to object, the right to erasure or blocking, the right to damages, the right to file a complaint, the right to rectify, and the right to data portability.

9.2 To exercise any of these rights, you may submit a written request to wowjili's Data Protection Officer (DPO) using the contact details provided in Section 12 of this Privacy Policy. Your request should clearly identify:

• The specific right you wish to exercise;
• The personal data to which your request relates; and
• Your registered wowjili account details for identity verification purposes.

9.3 wowjili will acknowledge receipt of your request within five (5) business days and will respond substantively within thirty (30) calendar days. In complex cases, this period may be extended by a further thirty (30) days, in which case you will be notified of the extension and the reason for it.

9.4 wowjili will not charge a fee for processing data subject requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

9.5 If you are not satisfied with wowjili's response to your data subject request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10 Children's Privacy

10.1 The wowjili Platform is strictly intended for persons who are at least twenty-one (21) years of age. wowjili does not knowingly collect personal data from persons under 21 years of age.

10.2 Age verification is conducted during the registration process and may be requested again at any time. If wowjili discovers that personal data has been collected from a person under 21 years of age, the account will be closed immediately and all associated personal data will be deleted, subject to any legal retention obligations.

10.3 If you believe that wowjili may have inadvertently collected personal data from a person under 21 years of age, please contact our Data Protection Officer immediately using the details in Section 12.

11 Amendments to This Privacy Policy

11.1 wowjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory guidance from the National Privacy Commission.

11.2 When material changes are made to this Privacy Policy, wowjili will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable.

11.3 The most current version of this Privacy Policy will always be available on this page. The effective date at the top of this document indicates when the current version was last updated.

11.4 Your continued use of the wowjili Platform after any amendment takes effect constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you must cease using the Platform and may request account closure by contacting wowjili support.

12 Contact & Data Protection Officer

12.1 wowjili has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. The DPO is the primary point of contact for all data privacy matters, including data subject rights requests, privacy complaints, and regulatory inquiries.

12.2 You may contact the wowjili Data Protection Officer using the following details:

• Role: Data Protection Officer, wowjili
• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available daily, 8:00 AM – 12:00 MN Philippine Standard Time (PST) — request to speak with the Data Protection Officer

12.3 For general account support, responsible gaming assistance, or other non-privacy inquiries, please contact the wowjili support team:

• Support Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available daily, 8:00 AM – 12:00 MN PST

12.4 For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page.

12.5 For a full overview of your rights and obligations as a wowjili player, please review our Terms & Conditions.